Shipping & Delivery

At Miravo Holdings LLC, most of our products are made to order. This means your item is produced specially for you after your order is placed. We work carefully with our production and shipping partners to create, package, and deliver each order as smoothly as possible.

Because many of our items are personalized, custom-made, or print-on-demand products, delivery time includes both production time and shipping time.

Order Processing

Orders are processed after payment has been successfully accepted.

Once your order is placed, it will enter our production queue. If your order includes personalization, custom names, custom messages, photos, or design changes, our team may need additional time to review and prepare the artwork before production begins.

Please review all order details carefully before placing your order, including product type, size, color, personalization details, shipping address, and contact information.

Estimated Delivery Time

Estimated delivery time includes two parts:

1. Production Time — the time needed to prepare, print, customize, and package your order.

2. Shipping Time — the time needed for the carrier to deliver the package after it leaves the production facility.

Delivery times are estimates only and may vary depending on product type, order volume, destination, carrier performance, customs processing, holidays, weather, and other factors outside our control.

Production Time

Production time may vary depending on the product and order volume. Most products are produced within the estimated time frames below:

Please note that personalized or modified designs may require additional processing time depending on the complexity of the request.

Shipping Time

Shipping time depends on the destination country, shipping carrier, and local delivery conditions.

Shipping carriers may include USPS, UPS, DHL, DHL eCommerce, Canada Post, Australia Post, local postal services, or other international logistics partners.

Once your order has been shipped, delays caused by the shipping carrier, customs, weather, holidays, incorrect address, or local delivery issues are outside our direct control. However, our customer support team will do our best to assist you if there is a delivery problem.

Total Estimated Delivery Time

The total estimated delivery time is:

Production Time + Shipping Time

For example, if a product takes 3–5 business days to produce and 7–12 business days to ship, the total estimated delivery time may be around 10–17 business days.

During peak seasons, holidays, or high order volume periods, production and shipping may take longer than usual.

Order Tracking

After your order is shipped, a tracking number or tracking link will be sent to the email address provided at checkout.

Please note that tracking information may not update immediately. In some cases, it may take 5–7 business days for the carrier to scan the package and display tracking updates.

If your tracking number shows no information at first, this usually means the carrier has not scanned the package into their system yet. Once the package is scanned, tracking updates should appear.

Multiple Packages

Some orders may be shipped in multiple packages, especially if they include different product types, large items, or items produced by different facilities.

If your order is shipped separately, you may receive more than one tracking number. Each package may arrive on a different date.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

Miravo Holdings LLC is not responsible for orders delayed, lost, returned, or delivered incorrectly due to:

• Incorrect shipping address

• Missing apartment, suite, unit, or house number

• Wrong postal code

• Wrong city, state, or country

• Customer typo or incomplete delivery information

• Carrier redirection requested by the customer after shipment

If we detect missing or unclear address information before shipment, we may contact you to confirm the correct details. This may delay production or delivery.

If an order is returned, lost, or disposed of by the carrier or shipping partner because of an incorrect address provided by the customer, a reshipping fee may be required to send a replacement.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please check the following first:

• Your mailbox, porch, front desk, reception area, parcel locker, or building office

• Household members, neighbors, or anyone who may have accepted the package

• Your local post office or shipping carrier

If the package is still missing, please contact our customer support team. We will do our best to help you investigate the issue with the carrier.

Please note that if the carrier confirms successful delivery to the address provided at checkout, Miravo Holdings LLC may not be responsible for lost or stolen packages after delivery.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges depending on the destination country.

These fees are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delivery delays that are outside our control.

PO Boxes and Restricted Addresses

Some products or carriers may not be able to deliver to PO boxes, military addresses, remote areas, or restricted locations.

If your address cannot be served by the selected shipping method, we may contact you for an alternative address. Failure to provide a deliverable address may delay or prevent shipment.

Shipping Delays

While we work with reliable shipping partners, delays may happen due to:

• High order volume

• Holiday seasons

• Weather conditions

• Customs inspection

• Carrier delays

• Local postal service disruptions

• Incorrect or incomplete address

• Unexpected production delays

• International logistics congestion

We appreciate your patience and understanding if a delay occurs. If your order is significantly delayed beyond the estimated delivery window, please contact us so we can review your case.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order status, please contact us:

Miravo Holdings LLC
Customer Support: support@memoovia.com
Support Time: 9 AM to 5 PM, Mon-Sat
Business Address: 1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110