FAQs

Frequently Asked Questions

How do I personalize my product?

Add your text, names or photos in the product page before adding to cart. Please use standard English characters for the best result.

How long does production take?

Each item is custom made to order. Production takes 2-5 business days before shipping.

How long is shipping?

Standard shipping typically takes 7-15 business days depending on your location. You will receive a tracking number once your order ships.

Can I change or cancel my order?

Because items are personalized, please contact us within 12 hours of ordering for any changes.