FAQs

How long will my order take?

Production takes 3–7 business days, plus shipping (7–12 days in the US, 10–20 internationally). You'll get tracking by email when it ships.

Can I change or cancel my order?

Yes, within 12 hours of ordering and before production begins. Email support.memoovia@gmail.com as soon as possible.

How do I personalize my product?

Enter your names, text and upload photos on the product page before adding to cart. Please double-check spelling and image quality.

What if my item arrives damaged?

Contact us within 7 days with photos and we'll send a free replacement or full refund.

Do you ship internationally?

Yes! We ship worldwide. Delivery times and costs vary by destination and are shown at checkout.

How do I track my order?

Use the link in your shipping email or our Track Your Order page.