Return & Refund Policy

Return Policy

At Miravo Holdings LLC, we are committed to providing meaningful, personalized, and high-quality printed products that help customers celebrate special moments, express personal stories, and create thoughtful gifts for loved ones.

Each order is handled with care, from design and production to packaging and delivery. If you are not satisfied with your order for any reason, please contact us. We will review your case carefully and do our best to provide a fair and appropriate solution.

Return, Refund, and Replacement Requests

If there is an issue with your order, please contact our customer support team within 30 days of the delivery date.

To help us review and resolve your request quickly, please include the following information:

  • Name on the order

  • Order number

  • A detailed description of the issue

  • Clear photos or videos showing the problem

  • Whether you would prefer a replacement or a refund

Once we receive your request, our support team will review the information and provide the next steps.

Eligible Cases for Refund or Replacement

We may offer a refund, replacement, or another suitable solution in the following cases:

  • The item arrives damaged

  • The item has a manufacturing defect

  • The item is incorrect compared with your order details

  • The wrong size, color, design, or product type was sent

  • The personalization does not match the information you provided at checkout

  • The package is confirmed lost in transit by the carrier

  • The order has another issue caused by production, fulfillment, or shipping

Please provide clear photos or videos so we can verify the issue and work with our production or shipping partners if needed.

Personalized and Custom-Made Products

Many of our products are personalized, custom-made, or printed on demand. Because these items are made specifically for each customer, we generally cannot accept returns or exchanges for reasons unrelated to product defects or fulfillment errors.

This includes but is not limited to:

  • Customer ordered the wrong size

  • Customer entered the wrong name, date, message, photo, or personalization details

  • Spelling or grammar mistakes submitted by the customer

  • Low-quality, blurry, cropped, dark, or incorrect images uploaded by the customer

  • Customer selected the wrong product, color, or option

  • Customer changed their mind after production began

  • Customer no longer wants the item

  • The item arrived later than expected due to carrier delay, but was still delivered

  • Minor color differences caused by screen display settings, lighting, or production batches

Please review all order details carefully before completing your purchase.

Customer Errors

Miravo Holdings LLC is not responsible for customer errors, including spelling mistakes, incorrect personalization details, wrong shipping addresses, wrong product selection, wrong size selection, or poor-quality uploaded images.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to help, but once an order has entered production, changes or cancellations may no longer be possible.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • Photos of the full item

  • Close-up photos of the defect or damage

  • Photos of the packaging, if the item was damaged during shipping

  • A short explanation of the issue

After reviewing your request, we may offer a replacement, refund, partial refund, or another appropriate solution depending on the case.

Lost or Missing Packages

If your tracking shows that your package is lost, stuck for an unusual amount of time, or not delivered, please contact us so we can investigate with the shipping carrier.

If the package is officially confirmed lost or cannot be located after investigation, we may offer a replacement or refund.

If tracking shows the package was successfully delivered to the shipping address provided at checkout, but the customer cannot locate it, we recommend checking with household members, neighbors, the local post office, or the shipping carrier first. We will still do our best to assist, but we may not be responsible for packages marked as delivered by the carrier.

Return Shipping

Because many of our products are personalized or made to order, we may not require customers to return defective or incorrect items in some cases. Clear photos or videos may be enough for our review.

If a physical return is required, our support team will provide return instructions. Please do not send any item back without contacting us first.

Return shipping costs may be the customer’s responsibility unless the return is due to our mistake, a defective item, or an incorrect item sent.

Refund Processing

If a refund is approved, it will be processed back to the original payment method whenever possible.

Please note that it may take several business days for the refund to appear, depending on your bank, card provider, payment platform, or financial institution.

Shipping fees, handling fees, and other non-product fees may not be refundable unless the issue was caused by our error.

Replacements

If a replacement is approved, we will produce and ship a new item based on the original order details or corrected information if the issue was caused by our production or fulfillment error.

Replacement processing and delivery times may vary depending on product type, production schedule, destination, and carrier performance.

Order Cancellation or Modification

If you need to cancel or modify your order, please contact us as soon as possible after placing the order.

Because our products may enter production quickly, we cannot guarantee that cancellation or modification requests can be accepted once production has started.

If the order has already been produced, customized, packed, or shipped, cancellation may no longer be possible.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalized products

  • Custom-made products

  • Print-on-demand products

  • Items with names, photos, dates, messages, or custom designs

  • Final sale or clearance items

  • Gift cards

  • Items damaged due to customer use, washing, improper care, or mishandling

Product Color and Display Differences

Please note that product colors may look slightly different in person due to monitor settings, lighting conditions, photography, material texture, and production variations.

Small differences in color, placement, or print scale may occur during production and are not considered defects unless the difference is significant and clearly affects the product quality.

How to Contact Us

If you have any questions or need help with a return, refund, or replacement request, please contact us:

Miravo Holdings LLC
Customer Support: support.memoovia@gmail.com
Support Time: 9 AM to 5 PM, Mon-Sat
Business Address: 1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110