Cancellation & Modification Policy

Cancellation & Modification Policy

At Miravo Holdings LLC, many of our products are personalized, custom-made, or print-on-demand. Each order is prepared specially for the customer based on the product options, personalization details, size, color, design, and shipping information provided at checkout.

Because production may begin shortly after an order is placed, cancellation and modification requests must be submitted as soon as possible.

Order Cancellation

If you need to cancel your order, please contact our customer support team within 2 hours of placing your order.

We will do our best to cancel your order if it has not yet entered production. However, once the order has been sent to production, customized, printed, packed, or shipped, we may no longer be able to cancel it.

Because personalized and made-to-order products are created specifically for each customer, cancellation cannot be guaranteed after the order has been placed.

Order Modification

If you need to modify your order, please contact us within 2 hours of placing your order.

Modification requests may include:

  • Changing the shipping address

  • Correcting the customer name, phone number, or email address

  • Correcting personalization details

  • Changing a name, date, message, or custom text

  • Updating an uploaded photo or image

  • Changing product size, color, style, or option

  • Requesting a design adjustment

We will do our best to help if the order has not yet entered production. However, after the 2-hour window, your order may be locked for processing and we may not be able to make changes.

Personalized and Custom Orders

Personalized products are made based on the information submitted by the customer at checkout. Please review all details carefully before completing your purchase.

Miravo Holdings LLC is not responsible for customer-submitted errors, including but not limited to:

  • Misspelled names

  • Incorrect dates

  • Wrong custom messages

  • Incorrect photos or uploaded images

  • Low-quality, blurry, cropped, dark, or unsuitable images

  • Wrong size selection

  • Wrong color or product option

  • Incorrect shipping address

  • Missing apartment, suite, unit, or house number

If you notice an error after placing your order, please contact us immediately. We will try to assist, but changes cannot be guaranteed once production has started.

Address Changes

If your shipping address is incorrect or incomplete, please contact us within 2 hours of placing your order.

We can only update the shipping address if the order has not yet been processed, packed, or shipped.

Once an order has been shipped, we cannot guarantee address changes. The customer may need to contact the shipping carrier directly for delivery assistance.

Miravo Holdings LLC is not responsible for delayed, lost, returned, or misdelivered packages caused by incorrect or incomplete shipping information provided by the customer.

Design Change Requests

If your order requires a custom design change, please contact us as soon as possible.

Design change requests may require additional processing time depending on the complexity of the request and the production schedule. During peak seasons, holidays, or high-volume periods, design changes may not be possible or may cause longer processing times.

We reserve the right to decline modification requests that cannot be completed due to production limitations, timing, image quality, or technical requirements.

Orders Already in Production

Once an order has entered production, we may not be able to cancel, modify, or pause the order.

This is because the product may already be printed, customized, cut, packed, or prepared for shipment specifically for the customer.

If the order is already in production, we may still review your request, but approval is not guaranteed.

Orders Already Shipped

Once an order has been shipped, it cannot be canceled or modified.

If you need help with tracking, delivery, lost packages, damaged items, or incorrect items, please contact our customer support team so we can review your case according to our Shipping & Delivery Policy and Return Policy.

Customer Responsibility

By placing an order with Miravo Holdings LLC, you are responsible for reviewing and confirming all order details before completing your purchase.

Please carefully check:

  • Product type

  • Size

  • Color

  • Style

  • Quantity

  • Personalization text

  • Names, dates, and messages

  • Uploaded photos or artwork

  • Shipping address

  • Contact information

Submitting accurate information helps us produce and deliver your order correctly.

Peak Season Notice

During holidays, promotional periods, or high order volume seasons, orders may be processed faster to meet delivery schedules. Because of this, cancellation or modification requests may become unavailable sooner than usual.

We recommend contacting us immediately if you need to request any change.

How to Request a Cancellation or Modification

To request cancellation or modification, please contact us with the following information:

  • Order number

  • Name on the order

  • Email address used at checkout

  • Clear description of the cancellation or modification request

  • Correct information that should be updated, if applicable

Our support team will review your request and confirm whether the cancellation or modification is possible.

Important Note

Submitting a cancellation or modification request does not guarantee that the order can be canceled or changed. Requests are approved only if the order has not yet entered production, customization, packing, or shipment.

By completing your purchase, you agree to this Cancellation & Modification Policy.

Contact Us

If you have any questions or need help with a cancellation or modification request, please contact us:

Miravo Holdings LLC
Customer Support: support@memoovia.com
Support Time: 9 AM to 5 PM, Mon-Sat
Business Address: 1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110